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ARA is a long-established facilities and services provider for retailers and Schiphol Airport

The Airport Retailers Association (ARA) was founded in 1999 as a non-profit organization which collaboratively works with Amsterdam Airport Schiphol (AAS) to ensure a positive passenger experience.

ARA currently assists more than 20 different parties at Schiphol with over 80 stores. Schiphol Airport is an important European hub for air travelers, with millions of passengers on a monthly basis, covering up to 98% of routes dedicated for International travelers.

ARA members pride themselves on their operational excellence, translating organizational and individual needs into a balanced and flexible supply of supporting services, to promote the passenger travel experience during their time at Schiphol.

We maintain our excellent service by embracing our values in everything we do

CustomerFocus

We listen and communicate with a smile, creating positive interactions and build relationships with a warm and inviting approach. We are the first point of contact for our customers.

Transparency

We thrive through transparency and are there for our customers. As a non-profit organization, we are there to serve our customers, communicating openly and always providing our support.

Adaptability

We are committed to being agile, flexible, and innovative, ensuring continuous support for our customers by swiftly meeting their needs and adapting to the dynamic world of airport retail.

Efficient Operation

We prioritize high-quality, cost-effective services through collective procurement practices, ensuring an excellent cost/value ratio.

Learn More

I am proud to lead a team committed to being your trusted partner in airport retail at Schiphol. Our focus is clear: Reliably Meeting Customer Demands and Grow Together. At ARA, we define excellence in quality and innovation, ensuring your distinct presence at Schiphol. Through a modernized identity and a strong online presence, we are dedicated to enhancing the end customer (air travelers) experience. We aim to seize opportunities, welcome fresh members, and maintain operational excellence. Thank you for choosing ARA—Your Reliable Partner for seamless travel experiences and sustainable growth. Sincerely,

Theo Goldberg - Director, ARA