Airport Retailers Association
Premier facilitiesand servicesprovider forretailers
Since 1999 we help more than 20 parties and over 80 stores at Amsterdam Airport Schiphol to focus on what matters most: their store and their passengers.
1999
Founded as a non-profit association
20+
Parties assisted at Schiphol
80+
Stores supported every day
3
Service domains: soft landing, maintenance & security
About
ARA is a long-established facilities and services provider for retailers and Schiphol Airport
The Airport Retailers Association (ARA) was founded in 1999 as a non-profit organization which collaboratively works with Amsterdam Airport Schiphol (AAS) to ensure a positive passenger experience. ARA currently assists more than 20 different parties at Schiphol with over 80 stores. Schiphol Airport is an important European hub for air travelers, with millions of passengers on a monthly basis, covering up to 98% of routes dedicated for International travelers.
ARA members pride themselves on their operational excellence, translating organizational and individual needs into a balanced and flexible supply of supporting services, to promote the passenger travel experience during their time at Schiphol.
We maintain our excellent service by embracing our values in everything we do
Customer Focus
We listen and communicate with a smile, creating positive interactions and build relationships with a warm and inviting approach. We are the first point of contact for our customers.
Transparency
We thrive through transparency and are there for our customers. As a non-profit organization, we are there to serve our customers, communicating openly and always providing our support.
Adaptability
We are committed to being agile, flexible, and innovative, ensuring continuous support for our customers by swiftly meeting their needs and adapting to the dynamic world of airport retail.
Efficient Operation
We prioritize high-quality, cost-effective services through collective procurement practices, ensuring an excellent cost/value ratio.
Services
ARA maintains collaborations with customers, members and Schiphol by offering a wide range of services to over 80 stores.
Training
Project Management
Procurement
Contact Center
Clothing
Transport
Cleaning
Dry Cleaning
Electrical Maintenance
Air-Conditioning Service
Furniture Maintenance
Cooling Service
Access
Access Management
Key Management Systems
Surveillance
Security Camera (552)
Security Contact Point
Anti-theft
Anti-theft Systems
Awareness
Mystery Shopping
Mystery Theft
Awareness Training
Trusted by
Our Customers
